This message will appear any time you try to view a channel that is not included in your cable package. This could also happen if your receiver loses authorization and essentially ‘forgets’ what channels you are supposed to access.
In either case, the solution is to contact Customer Support at 1.855.303.4237. A representative can process a request to expand your cable package for a fee if desired, or can have the authorization signal sent to your receiver to ‘remind’ it of programming to display.
1. Identify the Cause for Your Signal Loss – What do you see on the screen? Black/Blue/Snowy Screen? Maybe the words “No Signal”?
This issue is typically caused by the TV being on the wrong input or incorrectly connected cables. Ensure all coaxial/HDMI cable connections are hand tight and verify your TV is on the correct input for the cable receiver.
2. A Signal Loss Error Message from the Receiver like “015A Complete Signal Loss”:
This issue is most commonly caused by one of two different problems but basically means the receiver can’t read any signal on the cable line.
Ensure all cable connections are hand tight between the wall and the receiver. Ensure the cable receiver is in QAM mode, not SAT mode. Call Customer Support for further assistance if required: 1.855.303.4237
WITHIN 90 DAYS OF INSTALLATION, OUR REMOTE IS CONSIDERED “UNDER WARRANTY”.
Customers with a malfunctioning remote still under warranty may request 1 replacement remote control at no additional charge (of the same remote model).
• If more than 90 days have passed since the customer received the remote control, it is no longer under warranty and is not eligible for free replacement
• If a customer’s remote is outside warranty and they request a replacement remote, they must pay an upfront $25 Remote Control Hardware Replacement Fee.
• Customers can have their new remote control shipped at no additional charge, but they must send us the malfunctioning old remote (via shipping label).
• Customers requesting pro-install can have the new remote swap completed for an upfront installation fee of $32.50
Please contact Customer Support 1.855.303.4237 to request your replacement if required.