Dish FAQs

This message will appear any time you try to view a channel that is not included in your cable package. This could also happen if your receiver loses authorization and essentially ‘forgets’ what channels you are supposed to access.

In either case, the solution is to contact Customer Support at 1.855.303.4237. A representative can process a request to expand your cable package for a fee if desired, or can have the authorization signal sent to your receiver to ‘remind’ it of programming to display.

1. Identify the Cause for Your Signal Loss – What do you see on the screen? Black/Blue/Snowy Screen? Maybe the words “No Signal”?

This issue is typically caused by the TV being on the wrong input or incorrectly connected cables. Ensure all coaxial/HDMI cable connections are hand tight and verify your TV is on the correct input for the cable receiver.

2. A Signal Loss Error Message from the Receiver like “015A Complete Signal Loss”:

This issue is most commonly caused by one of two different problems but basically means the receiver can’t read any signal on the cable line.

Ensure all cable connections are hand tight between the wall and the receiver. Ensure the cable receiver is in QAM mode, not SAT mode. Call Customer Support for further assistance if required: 1.855.303.4237