Request A Quote

Or call us at 1-855-30-FIBER

Resources

Cloud Call Center

What is Cloud Call Center?

OpticalTel’s Cloud Call Center offers cloud based services that provide flexibility, scalability, and low TCO, as well as a robust feature and functionality set that delivers an excellent customer experience. It’s an easy to use and affordable call management system. The system provides Visual Voicemail. Just double click and listen to your voice mails. With our system you can now display statistics on queues and agents. It lets you work the way you want by customizing the layout and providing multiple views. And it’s powerful by providing support for multiple offices, multi-tenant and different profile permissions. Want more, how about Conference rooms to collaborate, queues/agents to track, an admin interface, chat, presence and more...

The Cloud Call Center market is outpacing the rest of the industry as an increasing number of contact centers make the switch from legacy software and equipment which they maintain in-house to hosted solutions provided over the internet as Software-as-a-Service. Hosted or Cloud Call Center offerings provide benefits like lower infrastructure maintenance costs, flexible agent staffing, and quick time to deploy.

- Click here to view the Cloud PBX section to browse the hardware for our Call Center.

Cloud Call Center lets you focus on your Call Center, Not your Infrastructure

Simply supply agents with computers, headsets/ip phones and broadband internet connections, and we'll do the rest. And by the way, unlike other application providers, we can provide you the voice trunks, long distance, ip phones, bandwidth and the installation.

We can provision your complete call center (even the cabling in the office). After initial provisioning, you manage your agents and reconfigure your system at will. We keep your call center running 24/7 at the highest level of reliability. With our Cloud Call Center there are minimal capital costs, no expensive infrastructure, and no additional leased phone lines (the voice trunks are included). Our easy-to-use tools let you manage your agents and reconfigure your virtual call center quickly, effectively and on-demand. Our ability to supply new voice trunks and increased capacity on-demand means you can scale as needed.

Benefits
  • Reduce Costs
  • Improve Customer Satisfaction - reduce transfers and mishandled calls
  • Enable Flexible Staffing and Office Space Requirements - agents can work in office, at home, at multiple locations, offshore
  • No Infrastructure to Manage
  • Advanced Features - comparable to systems with Capex cost in the tens of thousands
  • Lots of Customization - ways to display and manage your Call Center
  • Multi Location, Tenant and Profile Support

Services for Businesses

To see Residential Communities Services click here