Total CARECustomer Service

OpticalTel’s Customer Care Center is friendly, courteous, and committed to providing the highest level of professional service to you and your family. Our customer care specialists are highly trained to address your account and help with your overall needs. Our promise to you is simple: Every Question. Every Inquiry. Every Request. All the time, every time!


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CARE CommitmentCustomer Service

Through our NEW "Customer Commitment Program" we promise to have your service installed in the timeframe promised. No waiting extended periods. Pure entertainment from OpticalTel.

Technical Service

Technical Service is the backbone of our company. Our job is to ensure that you are never down. We pride ourselves on trouble shooting even the most difficult problems quickly and hassle-free. OpticalTel’s highly skilled and friendly technicians are available to you 24/7.

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Support Hours: 24 hours a day, 7 days a week.
For technical support and customer service click on "Get Help and Support online" at the top of this page, or call:

Toll Free: 1-855-30-FIBER (3-4237)